Due to issues with our current fax server, we are temporarily changing to a different fax number for Medicare Part C appeals. Please send any faxes to 1-720-462-7572 at this time. If you have any questions, please contact Customer Support at 585-348-3300.

Quality Of Care Concerns

MAXIMUS Federal Services cannot investigate quality of care complaints. Medicare has special organizations called Quality Improvement Organizations (QIO's) that can investigate quality of care complaints.

Information regarding specific Quality Improvement Organizations can be accessed through the Medicare Web site at https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/QualityImprovementOrgs/.

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