Due to issues with our current fax server, we are temporarily changing to a different fax number for Medicare Part C appeals. Please send any faxes to 1-720-462-7572 at this time. If you have any questions, please contact Customer Support at 585-348-3300.

OBTAIN A COPY OF YOUR CASE FILE

A Medicare enrollee is entitled to a copy of his or her case file under the Freedom of Information Act and/or the Privacy Act of 1974. If you would like a copy of your file, please send your written request to MAXIMUS Federal Services.

You may use the attached form to make your written request. Privacy Act Request Form

The Privacy Act of 1974 can be accessed through the CMS website at http://www.hhs.gov/foia/privacy/.

Information regarding the Freedom of Information Act can be accessed through the CMS website at https://www.cms.gov/About-CMS/Agency-Information/Aboutwebsite/FOIA.html.

Information regarding the Standards for Privacy of Individually Identifiable Health Info can be accessed through the HHS website at http://www.hhs.gov/ocr/privacy/.

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